Refund Policy

Refund Policy

At Ed Hardy, we aim to ensure your satisfaction with every purchase from edhardyariginal.com. This Refund Policy outlines the terms, conditions, and process for requesting and receiving refunds, aligning with our commitment to a transparent and seamless shopping experience.

1. Eligibility for Refunds

You may be eligible for a refund if:
  • You have initiated a return request within our 60-day return window (counted from the date you receive your order).
  • The returned products meet our return criteria: in pristine condition, with original packaging, tags, and accessories intact; no signs of wear, washing, or damage beyond reasonable inspection.
  • Your refund request is related to a valid issue, such as:
    • Receiving defective, damaged, or incorrect products (e.g., wrong size, wrong design)
    • Cancelled orders (only applicable if the order has not been dispatched; once dispatched, follow the return process first)
    • Other issues approved by our customer service team

2. Refund Request Process

To apply for a refund, follow these steps:
  1. Initiate Contact: Reach out to our customer service via email at service@edhardyariginal.com. Include your full name, order number, and a clear description of your refund reason (e.g., "Defective tiger-print hoodie" or "Cancelled unshipped order #12345").
  1. Provide Supporting Materials: If applicable, attach photos or screenshots that confirm the issue (e.g., images of damaged product details, order confirmation email for cancellation requests).
  1. Follow Instructions: Our team will review your request within 1–2 business days. If approved, we will send you specific instructions, which may include:
    • For returned products: Details on how to ship the item back (including any provided return labels, if applicable)
    • For cancelled unshipped orders: Confirmation of refund initiation
  1. Await Inspection (for returned items): Once we receive your returned product, our team will inspect it to ensure it meets return criteria. This inspection typically takes 1–3 business days.

3. Refund Processing Timeline & Method

  • Processing Time: After your refund is approved (either post-inspection for returns or immediately for eligible cancelled orders), we will initiate the refund within 5–10 business days.
  • Refund Method: Refunds will be credited back to your original payment method (e.g., credit card, debit card, or the third-party payment platform used for purchase).
  • Note on Processing Delays: The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing rules (usually 1–5 additional business days). We are not responsible for delays caused by external payment platforms.

4. Refund Amount

  • Full Refund: You will receive a full refund of the product’s purchase price (in USD, as all transactions are conducted in USD) for eligible requests, including cases of defective, incorrect, or cancelled unshipped items.
  • Partial Refund: A partial refund may be issued only in specific cases approved by our team, such as if the returned product has minor non-functional defects that do not affect overall use (details will be confirmed with you in advance).
  • Non-Refundable Items: Shipping costs are not applicable for refunds, as we offer free shipping on all orders. However, if you incurred additional costs (e.g., custom fees for international orders), these are not covered by our refund policy unless the issue is due to our error.

5. Special Notes

  • Custom or Personalized Items: Unless defective or incorrect, custom or personalized products (if available) are not eligible for refunds, as they are made to your specific requests.
  • Refund Rejections: We reserve the right to reject refund requests if:
    • The request is made after the 60-day return window
    • Returned products do not meet our condition criteria
    • The issue is caused by improper use, mishandling, or damage by you
  • Order Cancellations: If you wish to cancel an order, contact us as soon as possible. Once an order has been dispatched (within 1–3 days of payment confirmation), we cannot cancel it—you must proceed with the return process after receiving the item.

6. Contact Us for Refund Inquiries

If you have questions about your refund status, or if you haven’t received your refund within the stated timeline, please email us at service@edhardyariginal.com with your order number and refund reference (if provided). Our team will assist you promptly.