Shipping Policy

Shipping Policy

At Ed Hardy, we strive to deliver your orders in a timely and reliable manner, ensuring you receive our signature apparel and accessories (including tops, bottoms, and trucker hats with cross, tiger, skull, and rhinestone designs) as smoothly as possible. This Shipping Policy outlines our delivery terms, timelines, and related details for all orders placed through edhardyariginal.com.

1. Shipping Coverage

We offer shipping services to locations as applicable, with all orders processed and dispatched from our facility. For reference, our official address is 58 N U.S.A Dr, Fayetteville Arkansas 72701, United States—this is the origin point for all shipments, but we do not require you to note domestic or international distinctions in delivery timelines (see Section 2 for unified delivery estimates).

2. Order Processing & Delivery Timelines

  • Order Processing: After your payment is successfully confirmed, we will process your order within 1–3 business days. Processing includes verifying inventory, preparing products, and arranging for shipment. You will receive an order confirmation email once processing begins, and a separate shipping confirmation email once your order is dispatched.
  • Delivery Estimate: Regardless of your location, delivery of your order is estimated to take 6–12 days from the date of dispatch. This timeline accounts for standard shipping transit, and we do not require additional declarations for domestic or international delivery periods.
  • Expedited Shipping: We offer expedited shipping options for customers who wish to receive their orders faster. Details on expedited shipping timelines and associated costs (if applicable) will be displayed at checkout, allowing you to select the option that best fits your needs.

3. Shipping Costs & Free Shipping Policy

  • Free Shipping: We provide free standard shipping on all orders placed through the Website—there is no minimum purchase requirement to qualify for this benefit. This applies to both standard and expedited shipping (if expedited shipping is selected, standard shipping costs are waived, and only any additional expedited fee may apply, as shown at checkout).
  • Additional Fees: Please note that while we cover standard shipping costs, you may be responsible for any additional fees imposed by local authorities, such as customs duties, taxes, or import fees (for orders delivered to locations outside the origin region). These fees are determined by your local customs regulations and are not included in your order total or our shipping costs.

4. Shipping Address Requirements

  • Accuracy: To ensure successful delivery, please provide a complete and accurate shipping address (including street name, house number, city, state/province, postal code, and country) when placing your order. We are not liable for delivery delays, non-delivery, or lost orders caused by incorrect, incomplete, or outdated address information.
  • Address Changes: If you need to modify your shipping address after placing an order, please contact our customer service via email at service@edhardyariginal.com within 24 hours of order placement. Once your order has been processed (within 1–3 business days) or dispatched, we cannot change the shipping address.

5. Order Tracking

  • After your order is dispatched, we will send a shipping confirmation email containing a unique tracking number and a link to the relevant logistics provider’s website. You can use this tracking number to monitor the real-time status of your shipment, including departure, transit, and estimated delivery date.
  • If you do not receive the tracking email within 4 business days of order placement, or if the tracking information shows no updates for an extended period, please contact us at service@edhardyariginal.com with your order number—our team will assist you in resolving the issue.

6. Delivery Issues & Missing Orders

  • Delayed Delivery: If your order exceeds the estimated 6–12 day delivery window, please first check the tracking information for updates (delays may occur due to logistics disruptions, weather, or customs processing). If no progress is shown, contact us for further investigation.
  • Missing or Lost Orders: If you confirm that your order has not been delivered (e.g., tracking shows "delivered" but you have not received it, or no delivery update for over 15 days after dispatch), please notify us within 7 days of the estimated delivery date. We will work with the logistics provider to locate the order, and if it is confirmed lost, we will arrange for a replacement shipment or full refund (per our Refund Policy) at your discretion.
  • Damaged Packages: If you receive a package that is visibly damaged, please inspect the contents immediately. If the products inside are damaged, take photos of the package and the damaged items, then contact us within 3 days of delivery—we will guide you through the return and replacement process.

7. Contact Us for Shipping Inquiries

For questions about order processing, delivery timelines, tracking, or other shipping-related issues, please reach out to our customer service team via email at service@edhardyariginal.com. Include your order number and a clear description of your inquiry, and we will respond within 1–2 business days.